Ziad Aldammagh | Rabah Abdaljawad | Tareq Obaid
pages: 41-49;
JEL classification: I23
Keywords: e-Learning, satisfaction, quality, intention, the actual use;
Abstract: One of the most significant changes in the field of education in this information age is the
paradigm shift from teacher-centered to learner-centered education. Along with this paradigm
shift, understanding of students’ e-learning adoption behavior among various countries is
urgently needed. Despite being one of the many countries that are still at the early stages in
implementing e-learning, Palestine is a country that has recently seen an expansion in the
number of students and the quality of education, which has involved high investment in
e-learning. Hence, studies in this area of research interest have yet to be made known within the
field of education. This study attempted to address the disparity within the literature for an
individual country, Palestine, on the significant influences towards adopting e-learning. A model
that investigates the effects of quality features, perceived ease of use, perceived usefulness on
the intentions and satisfaction of the learners towards the effects of e-learning is proposed in
this study. This model encompassed the constructs and variables embedded in TAM and ISSM
along with instructor quality. The outcomes of the model, such as actual use and the moderating
effect of technical support towards e-learning in Palestine, were investigated. The study
proposed that the quality of the course, instructor, service and system as well as perceived
usefulness determined the satisfaction among students in use e-learningZiada